Privacy Policy

Unknown Rugs cares about your privacy. We therefore only process data that we need for (the improvement of) our services, and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy discusses the following topics:

  1. Personal data that we process
  2. Special and/or sensitive personal data that we process
  3. For what purpose and on the basis of which principle do we process personal data
  4. Automated decision-making
  5. Retention period
  6. With whom do we share your personal information?
  7. Cookies, or similar techniques, we use
  8. Your rights
  9. How we secure personal data
  10. Contact

Personal data that we process

Unknown Rugs processes your personal data because you use the services of Unknown Rugs and/or because you provide Unknown Rugs with this data yourself. Below is an overview of the personal data processed by Unknown Rugs:

  • First and last name
  • Address information
  • Phone number
  • E-mail address
  • Payment information

Special and/or sensitive personal data that we process

Unknown Rugs processes the following special and/or sensitive personal data of you:

Our website and/or service does not intend to collect information about website visitors who are under the age of 16. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is above the age of 16. We therefore recommend that parents are involved in their children’s online activities, in order to prevent data being collected about children without parental permission. If you believe that we have collected personal information about a minor without that permission, please contact us at, and we will delete that information.

For what purpose and on the basis of which principle do we process personal data

When you place an order, Unknown Rugs processes your personal data for the following purposes:

  • Request for a quotation (custom product)
  • Processing your payment
  • To be able to call or e-mail you if this is necessary for us to be able to carry out our services
  • Inform you about changes of our services and products
  • To deliver your product(s)
  • Unknown Rugs also processes personal data if we are legally obliged to do so, such as data required for our tax return.

Unknown Rugs processes personal data for the purposes listed above:

  • Based on permission: this means that the data subject has given his or her permission for the processing of his or her personal data for 1 or more purposes.
  • Executing an agreement: the processing of this personal data is necessary in order to execute a contract.
  • Based on legal requirements

Automated decision-making

Unknown Rugs does not use automated decision-making.

Retention period

Unknown Rugs will not retain personal data for longer than the required statutory period. Unknown Rugs will also not retain your personal information longer than is strictly necessary to fulfill the purposes, previously stated, for which your information was collected.

With whom do we share your personal information?


Unknown Rugs will not sell your information to third parties and will only do so if this is necessary for the execution of our agreement with you or to comply with a legal requirement. Unknown Rugs only works with companies that provide the same level of security and confidentiality for your information. This data is shared for example with: Mollie, PostNL, Google and Remedia (Vimexx). These parties are processors within the meaning of Relevant Legislation.

Below you can read how your data is processed, where it is stored, what security techniques the processors use and to whom the data is accessible.

Webshop software


Our online store is developed with software from WooCommerce. Personal data that you make available to us for our services are shared with this party. WooCommerce has access to your data to provide us with (technical) support, they will never use your data for any other purpose. WooCommerce is obliged by the agreement Unknown Rugs has with them to take appropriate security measures.These security measures include the use of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. WooCommerce reserves the right to share collected data within its own group of business in order to further improve services.

WooCommerce hosting

The webshop of Unknown Rugs is developed with software of WooCommerce, we have chosen Remedia / Vimexx for our web hosting. Personal information that you provide to us for our services will be shared with this party. Remedia / Vimexx has access to your information to provide Unknown Rugs (technical) support, they will never use your information for any other purpose. Remedia / Vimexx is, based on the agreement we have made with them, obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Regular backups are made to prevent loss of data.

Web hosting

Remedia / Vimexx

We use web hosting and e-mail services provided by Remedia / Vimexx. Remedia / Vimexx processes personal information on behalf of Unknown Rugs and does not use your information for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Remedia / Vimexx has appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Remedia / Vimexx is under the contract to secrecy.

Remedia / Vimexx

We use the services of Remedia / Vimexx for our regular business email communication. This party has appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Remedia / Vimexx has no access to our mailbox, and we treat all our email traffic confidentially.



For handling (part of) the payments in our store, we use the platform of Mollie. Mollie processes your name, address and city details and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services, and in this context to share (anonymized) data with third parties. All of the above guarantees regarding the protection of your personal data also apply to the parts of Mollie’s services for which it engages third parties. Mollie will not retain your data longer than permitted by law.


When you place an order with us, it is our job to get your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary for us to share your name, address and place of residence details with PostNL. PostNL will only use this data for the purpose of performing the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

Invoicing and accounting
Microsoft Dynamics 365 Business Central

To keep our administration and bookkeeping records, we use the software package Microsoft Dynamics 365 Business Central. Here we record your name, address and place of residence and details regarding your order. These details are used to administrate sales invoices. Your personal data will be transmitted and stored in a protected manner. We are bound to secrecy and will treat your data as confidential. Your personal data will not be used for purposes other than the above.

Passing on

Any information received from you by Unknown Rugs will only be processed in the European Union. If it is necessary to share your information outside the European Union, it will only be processed in accordance with an adequate level of protection. Without your permission, this data will never be shared with other countries or passed on to other parties than those mentioned above.

Cookies, or similar techniques, we use

Unknown Rugs only uses technical and functional cookies (via Google). And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your convenience. They ensure that the website works properly and remember, for example, your preferences. They also allow us to optimize our website. You can cancel cookies by configuring your Internet browser so that it no longer stores cookies. In addition, you can also delete all information previously stored through your browser settings.

Your rights

The data collected from you is personal. For this reason, you have the following rights:

  • You have the right to access, correct or delete your personal data.
  • In addition, you have the right to withdraw your permission for the data processing or to object to the processing of your personal data by Unknown Rugs.
  • You have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organization named by you.

You can send a request for access, correction, deletion, data interchange of your personal data or request the withdrawal of your consent or objection to the processing of your personal data to

We will respond as quickly as possible, but within four weeks, to your request, if this takes more time you will be informed. Unknown Rugs would also like to point out that you have the possibility to lodge a complaint with the national supervisory authority, the Autoriteit Persoonsgegevens. This can be done via the following link:

How we secure personal data

Unknown Rugs takes the protection of your information seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized alteration. We use a secure connection (SSL / https). If you feel that your data is not properly secured or there are indications of abuse, please contact us via


If you would like to make a complaint, send feedback or have any questions about this privacy policy, please contact us by email:

Contact information:

Unknown Rugs

Verlengde Willemstraat 5, 9725 AW Groningen